Frequently Asked Questions
It's easy as pie!
When signing up for MailTeam, first you need to verify your Google account. Just after verifying your identity, you’re able to set up a shared inbox by adding your shared account email (usually something like support@ or @help) and inviting your colleagues to join. Almost done – MailTeam starts forwarding a copy of every customer email to your agents' work accounts. The last step is adding the MailTeam Gmail Add-on (you can install it from here) and starting to interact with your customer emails in a completely fresh way. You can assign them to team members, add comment feeds for some email threads, create shared templates, and more. Check all of our features here!
MailTeam is a Google Add-on, so of course, you can!
Most Customer Service tools are Chrome Extensions with mobile limitations, that allows you to use only some of their features while working on your smartphone. But not us! MailTeam is 100% MailTeam – no matter which device you use.
Nope, Sir/Madam! We’re not really into limitations.
As Google Add-on, MailTeam allows you to use any browser you want. Or even a few different browsers at the same time! We are part of Google's infrastructure, so there’s practically no limit.
Don’t want to use MailTeam anymore? 😢 Here’s what you can do:
💔 deleting access to a certain shared mailbox. If your account is the last active one associated with this mailbox, all of its data will be deleted as well.
💔 deleting your MailTeam account - in addon, open the dropdown menu and click "Exit MailTeam", then follow the instructions. Keep in mind that in order to do this you can not have access to any shared mailbox first.
💔 deleting MailTeam's access to your account – you can do it here. This will effectively disable your access to all of our features. You can regain access to your data by following the OAuth flow again.
💔 completely uninstalling MailTeam Add-on - follow the instructions here.
Right now it’s COMPLETELY FREE! 🎉
However we plan to create a paid version too, but we promise it’s going to be affordable – we’re not the ones who financially punish you for adding new MailTeam users, so our price will be the same, no matter how many people belong to your (super)team. But it doesn’t mean there will be no free version anymore – we’ll still give you the opportunity to use our basic features.